Privacy Policy
Effective Date: November 28, 2023
Important Notice: This privacy policy is best viewed on desktop devices. If you are using a mobile device, we recommend accessing the full policy as a PDF here: Dooney & Bourke Privacy Policy. If you encounter any difficulty accessing the policy or have questions, please contact us at privacy@dooney.com.
ABOUT THIS POLICY
Dooney & Bourke, Inc. and its affiliated companies (sometimes referred to as “Dooney”, “Company,” “us,” “we,” or “our”) adopted this privacy policy (“Policy”) in order to assist you in understanding how we collect and use Personal Information through online channels including our websites dooney.com and ilovedooney.com, our mobile applications, and our social media pages (collectively “Site”), as well as from offline channels including but not limited to emails, voicemails, and in-person interactions.
Please read this Policy carefully before using the Site or submitting Personal Information to us. By accessing or visiting the Site, or otherwise submitting Personal Information, you indicate your understanding that the collection, use, disclosure, and retention of your Personal Information is subject to the terms of this Policy and our Terms & Conditions. If you do not consent to the collection, use, disclosure, and retention of your Personal Information as described in this Policy, please do not provide us with such information.
We may amend this Policy at any time. If we make a material change to the way in which we collect, use, and/or share your Personal Information, we will post a notice on the Site and/or send an email to users who have provided an email address. Check back periodically for updates. Continued use of this Site after an amendment has been posted constitutes agreement to the updated policy.
Except as otherwise noted, any capitalized terms not defined in the Policy have the meaning set forth in the Terms & Conditions. This Policy does not apply to third-party websites accessible through our Site or other applications.
1. PERSONAL INFORMATION: COLLECTION, USE, DISCLOSURE, AND SALE
We may, or have in the preceding twelve (12) months, collected, used, disclosed, or sold the following categories of personal information or personal data (“Personal Information” or “PI”) as set forth in the chart below. Please note the terms “sell” and “share” shall have the meaning under the applicable state consumer data protection law.
We may add to the categories of PI we collect and the purpose(s) we collect, use, or disclose and the categories of parties to whom we disclose or sell it. In those cases, we will inform and update this section of the Policy.
Personal Information does not include certain categories of information, such as publicly available information from government records, deidentified or aggregated consumer information, or data excluded from the definition of Personal Information by the applicable state consumer data protection law.
In general, we will not disclose your Personal Information except with your consent and as described in this Policy. We may disclose your Personal Information for the same reasons that we may use it and as described in this Policy, which includes disclosing it to our affiliates and non-affiliates as we deem necessary to carry out those purposes. We endeavor to choose affiliates and non-affiliates whose standards for the protection of data match ours. For example, we may disclose your Personal Information to services providers and contractors who help provide products and services, process payment, provide web site hosting services, perform data analytics, operate or manage the Site chat feature, information technology providers, employee payroll and benefits managers, data storage companies, marketing and advertising vendors, customer service support, applications support, business and inventory support, and other technical services. We may disclose your Personal Information to third parties with whom we have licensing agreements as it relates to their products or help us sponsor an event.
Occasionally, we make our postal or email mailing list (names and addresses only) and general shopping activity available to select companies whose products we believe will be of interest to you or complementary to our product lines.
When you interact or communicate with us, including through the chat feature on the Site, you are also interacting and communicating with or through our service providers and their technologies. These processing services and activities include, for example, providing customer service and/or information through chat or chatbot features; monitoring activity on our Site; maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; and providing consulting services.
IMPORTANT: All communications which occur through the chat or chatbot features on the Site will be recorded and/or transcribed. We use these recordings or transcripts for internal business purposes including quality assurance, training our agents, and for case management and resolution.
We may use a third-party network advertiser to serve the advertisements on the Site or may use a traffic measurement service to analyze the traffic on the Site. Network advertisers are third parties that display advertisements based on your visits to this Site and other websites you have visited. Third-party ad serving enables us to target advertisements to you for products or websites you might be interested in. Audience and Traffic Measurement Services allow us to collect anonymous traffic and behavior information from the Site by monitoring anonymous visitor activity. Please visit Consumer Opt-out [here] in order to learn more about the information collection practices and “opt-out” procedures of third-party ad servers we may use.
We may also disclose your Personal Information if necessary to: (1) comply with federal, state, or local laws; (2) comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (3) cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws; or (4) exercise or defend legal claims.
Lastly, we may disclose Personal Information to a third party as part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control or acquires of all or part of the assets of our business.
